Effective Date: 7/30/2024
1. Introduction
Welcome to Casa del Mar. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you stay with us or interact with our services. By using our services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
When you book a stay with us or interact with our services, we may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Reservation Details: Dates of stay, room preferences, special requests, and payment information.
- Identification Information: Passport number, driver’s license number, or other government-issued ID if required.
- Payment Information: Credit card details, billing address, and transaction history.
2.2 Usage Data
We may also collect information about your interaction with our website, app, or other digital platforms, including:
- Log Data: IP address, browser type, operating system, and access times.
- Usage Information: Pages visited, time spent on pages, and navigation paths.
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
We use your personal information for the following purposes:
- To Process Reservations: To confirm, manage, and fulfill your booking and related requests.
- To Improve Services: To understand your preferences and improve our services and facilities.
- To Communicate with You: To send you booking confirmations, promotional offers, and other relevant information. You may opt out of marketing communications at any time.
- To Process Payments: To handle transactions and billing related to your stay.
- For Legal and Security Purposes: To comply with legal obligations, protect our rights, and ensure the safety of our guests and staff.
4. Sharing Your Information
We may share your personal information with:
Service Providers: Third-party vendors who perform services on our behalf, such as payment processors, IT support, and marketing agencies.
Business Partners: Hotels, resorts, or affiliates with whom we have arrangements, to facilitate bookings or provide joint services.
Legal Authorities: If required by law or in response to legal processes, or to protect our rights and property.
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to certain conditions.
- Opt-Out: Opt out of marketing communications and other uses of your information.
To exercise these rights, please contact us using the details provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.